Job Description

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Role Overview

The Vacheron Constantin Boutique Director is an Ambassador of the Maison, responsible of the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service, while maximizing sales and profit potential of the boutique.

KEY RESPONSIBILITIES

• Consistently achieve sales results, monitor KPI’s, and maximize profits of the boutique
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Develop local clientele for Vacheron Constantin Beverly Hills Boutique and have a deep understanding of the client profiles
• Evolve high-value sales, with a focus on cultivating new local clientelle
• Provide expert product knowledge and Maison history
• Maintain consistent, uncompromising high standards of cleanliness, presentation and customer service
• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
• Acts as an ambassador for the Maison, builds direct contact with VICs, continue to grow the CRM database and ensuring a high
• Partnering with Management to develop a team plan for clients and prospects.
• Appropriately resolve client issues/concerns and escalate as needed to Management

Marketing and Events:

• Initiate and participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
• Assist in planning and execution of marketing activities
• Represent the brand as a Brand Ambassador wen attending meetings, events and other work- related functions
• Work collaboratively with the CRM department to enhance CRM outreach, maximize ROI through events and follow up opportunities, with the objective to grow the local database

Team Management & People Development:

• Coach, train, motivate and lead by example with a high degree of professionalism
• Drive performance, ensures people development (regular KPI follow up with team, one-to-one meetings, training & development plans)
• Develop a positive relationship with the team and conduct motivational daily briefings
• Partner with Retail Director and National Training Director to identify and implement optimal training opportunities
• Oversee and prepare weekly, monthly and annual reports and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
• Prepare regularly a customer analysis report, sharing insights of local trends
• Staff commission report
• Customer analysis report and manage NPS survey
• Any other adhoc reports assigned by management
• Manage all functions of Operations in line with the Maison’s Policy and Procedure, Maintain strong partnership with Richemont North America Finance, Audit & Security teams, while maintaining all guidelines and expectations.
• Manage T&E and all Boutique expenses, Repair & Maintenance Budgets for a monthly communication with New York to land on budget at the end of the fiscal year plus all process payment.
• Confident and comfortable to independently handle all issues that may arise (staff and client facing)
• Establish a strong brand presence and awareness, implement outstanding customer service, develop and retain talent, lead CRM strategies for higher ROI, and strong visual merchandising.

JOB PROFILE

Education:

Required Experience:

• 4+ years previous experience in management role (watches or high-value luxury product preferred)

Technical Skills / Abilities:

• Strong understanding of Customer Service needs and customer priorities.
• Knowledge of the local market
• SAP exposure is a plus.

Personal Skills:

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

At Richemont, We Craft the Future!

Expected Salary Range: $115,000 - $125,000

Salary will be negotiated based on relevant skills and experience

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