Job Description

Job Description

Job Title: Data Entry Specialist

Location: Melbourne, FL

Industry: Healthcare

Pay: $20-25 an hour

Benefits: Vision, Dental, Health, 401k

Please note, this is a 6+ month contract position that is fully onsite .

Shift options:

• 8:30 AM – 5:30 PM
• 10:00 AM – 7:00 PM

About Us

We are a research-driven biotech company committed to developing innovative therapies for life-threatening diseases, including pulmonary arterial hypertension and rare conditions. Since our founding, we have achieved FDA approval for multiple treatments and continue to conduct clinical trials to advance patient care. Our team is also pioneering technologies to expand access to transplantable organs. As a public benefit corporation (PBC), we strive to deliver both positive social impact and strong financial performance while maintaining sustainable practices.

Role Overview

We are seeking a Data Entry Specialist to manage incoming communications, assist with data management, and provide exceptional support to both internal teams and external clients. This position plays a key role in ensuring inquiries are handled efficiently, accurately, and professionally.

Responsibilities

• Maintain expertise and up to date knowledge of UT customer service policies, procedures, business rules and related operations
• Ensure accurate data entry into the ASSIST system of record
• Follow strict business rules for handling various inquiries
• Ensure all questions, faxes, emails and calls are responded to and documented in a timely manner. Triage inquiries appropriately
• Ensure accurate reporting of calls and activities to management
• Escalate issues as per established escalation protocols
• Provide information and data to management in a timely and complete manner
• Ensure all department records are current, accurate, and well maintained
• Effectively utilize company software and tools for coordination of customer service
• Follow UT code of conduct, policies and procedures, standard operating procedures and any other business rules applicable to ASSIST. Report any instances of misconduct or non-compliance with UT policies and procedures
• Complete assigned training and education requirements
• Communicate and collaborate professionally with team members and clients
• All other duties as assigned

Required Skills

• 2+ years of experience in a customer service/support function
• Demonstrated strong work-ethic and commitment to providing exceptional support and services to all key stakeholders
• Demonstrated excellence in customer service in a call center environment
• Essential telephone and electronic communication skills
• Demonstrated ability to work as a team member with a focus on exceeding customer/client expectations
• Problem solving skills

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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