Vanguard's Behavioral Science and Causal Inference teams apply deep expertise in how people make decisions with advanced expertise in understanding what actions actually caused the outcomes of interest. Getting beyond correlated actions (things often happen together) to causality gives our partners clear understanding of the levers that will drive the desired change. Combining deep theoretical understanding of behavioral principles with causal understanding allows our partners to help investors make the best decisions.
We are looking for the Head of Applied Behavioral Science Team to lead teams of advanced Behavioral scientists responsible for a portfolio of projects to research, diagnose, consult, design and deploy behavioral science treatment to enable client and crew decision making that ultimately leads to better client outcomes and business outcomes. This leader will also support the continuous evolution and strategy of Vanguard's behavioral science capabilities.
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Manages the teams that consult with business stakeholders to identify business objectives and determine research methods to answer business questions. Sets the strategy and oversees research for complex projects with ambiguous objectives to meet business needs.
3. Leads and develops the analysis and research of customer behaviors through multi-dimensional analysis of geographies, customer and product types, traffic sources, and channels. Drives and consults with the business on research and develops strategies to bring value to Vanguard's business, technology, and processes.
4. Directs the execution of large-scale analytics projects. Designs and delivers the statistical analysis of structured research based on social science theory and human decision-making principles. Develops and maintains research approach and manages project timelines, scope, and deliverables. Provides coaching to behavioral science specialists.
5. Oversees a team in conducting primary and secondary research, using qualitative and quantitative methods, to explore the behaviors and motivations of clients and apply behavioral science principles to business initiatives. Connects overarching departmental goals to requests and translates requirements into an analytic approach.
6. Analyzes and interprets research results for statistical significance and forms recommendations for product and/or program changes to influence client behavior and outcomes.
7. Leads cross-channel initiatives, and turns customer feedback and behavior into actionable insights. Prepares and delivers insight presentations and action recommendations. Communicates complex analytical findings and implications to business partners to drive change.
8. Drives the team's engineering practices in development, continuous integration, and automated deployment.
9. Manages budget, develops staffing plans, and forecasts capacity and hiring needs. Provides recommendations on budget spend.
10. Participates in special projects and performs other duties as assigned.
Vanguard is offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a missionwe're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverseone that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progressfrom our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of carefor our clients, our communities, and each other.
Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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