Job Description

Franchise Business Consultant

At Sky Zone, our mission is to enrich lives through the power of boundless play whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

You are a collaborative business partner who thrives on helping independent owners succeed. With deep experience in franchise operations and financial management, you know how to balance brand standards with entrepreneurial spirit. You enjoy building trust, solving complex challenges, and uncovering new opportunities for growth. Above all, you see franchisees as partners and their success as the key to strengthening the entire Sky Zone brand.

You help empower franchisees by unlocking growth potential, strengthening operations, and creating guest experiences that fuel joy at every park. You achieve this by:

Franchisee Partnership & Engagement

• Building and maintaining strong, collaborative relationships with franchise owners and their leadership teams.
• Conducting needs assessments to understand franchisee challenges, opportunities, and long-term business goals.
• Providing tailored recommendations and action plans that respect franchisee autonomy while reinforcing brand standards and proven systems.
• Serving as a liaison between franchisees and the corporate support team, ensuring alignment, consistency, and two-way communication.

Strategic Planning & Growth

• Guiding franchisees in developing and executing strategic business plans that support both local growth and overall brand performance.
• Advising on market trends, expansion opportunities, and competitive positioning to drive profitability.
• Partnering with owners to evaluate new revenue streams, from memberships and birthday parties to food & beverage programs and seasonal initiatives.

Operational Excellence & Brand Standards

• Providing operational consulting to help franchisees adopt best practices and increase efficiency.
• Monitoring compliance with brand standards, policies, and procedures, and coaching owners on maintaining consistency across all guest experiences.
• Conducting business reviews and sharing benchmarking data to highlight performance trends and identify opportunities for improvement.

Training & Development

• Delivering coaching and mentorship to franchisees and their management teams on leadership, operational, and financial skills.
• Leading workshops and regional meetings that enhance franchisee knowledge in areas such as sales, marketing, guest experience, and team development.
• Providing franchisees with tools and resources that make it easier to implement proven strategies and achieve sustained results.

Financial Guidance & Accountability

• Analyzing financial statements (including P&Ls, sales metrics, and benchmarking reports) with franchisees to identify strengths and opportunities.
• Supporting franchisees in setting budgets, managing costs, and reaching financial targets.
• Partnering with owners to adopt company-wide initiatives and growth drivers while adapting them to local markets.

Compliance & Risk Management

• Ensuring franchisee operations comply with legal, regulatory, and contractual requirements.
• Advising on risk mitigation strategies and ensuring brand protection in all aspects of business operations.
• Acting as a subject matter expert in park operations, financial acumen, and franchise system standards.

What you bring to the team:

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; MBA preferred.
• Extensive franchise leadership experience with 7+ years in franchise consulting, business development, or multi-unit operations.
• Proven success in driving growth and strengthening franchise businesses.
• Strong financial expertise with hands-on experience in budgeting, forecasting, and financial analysis.
• Advanced proficiency with business tools including CRM systems and Microsoft Office Suite.
• Clear and compelling communication and presentation skills that inspire confidence, drive collaboration, and build strong relationships with diverse partners.
• Creative problem-solving ability fueled by curiosity, resourcefulness, and a solutions-first mindset.
• Adaptability and agility to thrive in a fast-paced, ever-changing environment while keeping both performance and guest joy at the center of decision-making.
• Physical requirements include the ability to remain stationary for extended periods while working on a computer and communicating via phone and Teams, as well as the ability to move around during park visits, with or without reasonable accommodation.

Franchisees are at the heart of Sky Zone's growth and success, and their ability to thrive directly shapes the experiences we deliver to millions of guests. As a Franchise Business Consultant, you play a critical role in bridging the franchisorfranchisee relationship, ensuring that independent owners have the tools, strategies, and support they need to succeed. Through guiding franchisees toward stronger operations, smarter financial decisions, and consistent brand standards, you help fuel both their profitability and the joy our parks bring to every community we serve.

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