Japanese-English Customer Service Specialist Job at IntePros, Bloomington, MN

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  • IntePros
  • Bloomington, MN

Job Description

Position Overview

Are you a fluent Japanese speaker looking to make an impact in customer service? We are excited to invite talented individuals to apply for the role of Bilingual Customer Service Representative - Commercial Agent. You'll be at the forefront of assisting our members with a variety of healthcare-related inquiries, such as claims, benefits, and enrollment. This is an essential phone-based position that emphasizes clarity, professionalism, and a commitment to providing exceptional service.

Responsibilities

  • Provide exceptional service to customers through phone interactions, addressing their concerns with empathy and precision.
  • Assist members with inquiries regarding their benefits, claims processing, ID cards, and how to navigate the member portal.
  • Efficiently operate multiple systems in real-time to meet customer needs.
  • Communicate complex healthcare information in a clear and professional manner.
  • Maintain high standards of grammar, word choice, and tone in all communications.
  • Exhibit reliability, keen attention to detail, and a positive, team-oriented attitude.

Essential Qualifications

  • High school diploma or GED equivalent.
  • A minimum of 2 years of experience in customer service.
  • Fluency in Japanese, including various dialects.
  • Strong written and verbal communication skills.
  • Willingness to complete employment testing prior to interview.

Location: Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN

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