Job Description

**Description** SAIC has an opening for a **Junior Technical Service Associate** to support the IBCS Program. This position will sit in **Huntsville, Alabama** on a hybrid schedule. **JOB DUTIES/RESPONSIBILITIES:** + Technical Services Associate will provide Tier I/ Tier 2 technical support to remote customers in CONUS and OCONUS locations. Using training provided by the IBCS and OEM Training teams, documents provided to capture common failures and solutions + Candidate will open and maintain Trouble Tickets and Work Orders, reaching out for additional team member support as needed + These will include, but are not limited to: account administration, distribution of software and documentation, system and network status, problem management and root cause analysis processes + Candidate will document problem and troubleshooting efforts, while maintaining trouble tickets and work orders + They will also escalate unsolved Work Orders to higher tier support, as needed, and report recurring problems to management + Current shifts include M-F 8 hours a day (during training), covering shifts when someone is sick or on leave. Once fully trained: will work a hybrid shift. On-Call shifts rotation for hours outside of the standard Work Week + Ability to work Shift work if the schedule changes to 24/7 behind the desk **Qualifications** **EDUCATION AND EXPERIENCE:** + Bachelor's degree and zero (0) years' experience; Additional four (4) years' experience/Military service accepted in lieu of degree **REQUIRES QUALIFICATIONS:** + Comprehensive knowledge in Administrator access with computers and a solid understanding of software fundamentals + Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports + Experience in troubleshooting/repair within computer and networking support, IT concepts and software applications + Ability to learn complex system communications between Server/Operator Station (C2) and Military Sensor/Weapon Systems + Ability to think logically and act decisively in critical situations **CLEARANCE:** + Candidate must hold and be able to maintain an active Secret Clearance **DESIRED QUALIFICATIONS:** + Military Program experience + Field Service Representative experience + IBCS Experience SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2504512 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Job Tags

Remote work, Shift work, Day shift,

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