Job Description

Job Description

Job Description

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Manager of Safety & Security

Multiple Sites

The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.

As the need for our services grows and becomes increasingly complex, Catholic Charities is working to adapt and respond. We respond in three ways – preventing poverty, meeting basic needs in times of crisis, and creating pathways out of poverty.

Wage Range : $75,000 - $82,000

CORE COMPETENCIES

Inclusion & Belonging – Plays a critical role in creating an inclusive and belonging culture by modeling key behaviors and actions.

Conflict Management – Is able to confront conflict, have an openness to dialogue, with an intent to resolve the conflict.

Collaboration - Plays an active role in group dynamics to work together and solve problems.

JOB GROUP COMPETENCIES

Business Acumen/Innovation

Understands key business principles and goals. Creative in finding solutions and methods to achieve those goals. Demonstrates broad understanding and principles of resource management. Examines current practices and looks for ways to improve or enhance performance. Suggests and implements better solutions that meet current and emerging organizational requirements, unarticulated needs, or existing organizational needs. Understands key business principles and goals and is creative in finding solutions and methods to achieve those goals.

Decision Making and Problem Solving

Able to solve complex problems, applies common sense, uses organization policy & procedures as a guide. Effectively balances information gathering and analysis with determined action and speed.

Acts in solving problems while exhibiting judgment and a realistic understanding of issues. Uses reason, even when dealing with emotional topics, review facts and weighs options. Makes well-reasoned conclusions in a timely manner. Communicates decision effectively to team to gain understanding.

Leading Change/Leading Others

Able to assume a role of authority as necessary; advocate for new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower staff to make decisions; provide constructive feedback to others. Identifies stakeholder perspectives and meaningful metrics to evaluate and track progress. Sets goals intended to promote desired behavior. Proactively deals with resistance to change by articulating a compelling case for change using communication and transparency.

JOB SUMMARY

Provides leadership to the Safety Associate team in Catholic Charities buildings and grounds, serving as the primary hiring manager and managing the onboarding, training, and deployment of all Safety Associates. Responds to the needs of the tenants, clients, guests, volunteers, and staff and provides excellent customer service by interacting using and modeling trauma informed best practices during every interaction. Works with the Director of Safety, the Manager of Safety to help teams at Catholic Charities sites develop Safety, Security and Emergency Preparedness Plans and works proactively to prevent incidents on Catholic Charities property. Will be involved in high-risk situations and may be asked to respond to de-escalate customers, tenants, and guests. The Security Manager will work at least one non-day shift (more when needed for coverage) per campus per month working at least a portion of each shift each quarter.

ESSENTIAL FUNCTIONS

1. Manages the hiring, onboarding, and scheduling of all Safety Associates, filling unfilled shifts as needed to provide full coverage for programs.
2. Provides regular training and supervision to all Safety Associates and works with HR to address performance issues involving the Safety Team a timely fashion.
3. Works with the Director Safety and others to train all Safety Team members in appropriate interpersonal skills, trauma informed practices and verbal de-escalation techniques.
4. Works with Director of Safety to train all Safety team members and other appropriate staff in the use of “advanced physical skills” to contain and disengage from physical violence.
5. Works with the Director of Safety and Chief Accountability Officer to ensure that all safety team members and all Catholic Charities staff and sites are properly equipped with essential safety gear (e.g., radios, Narcan kits, first aid supplies, etc.)
6. Works with the Director of Safety and Program Leads to review agency safety, security, and emergency protocols, policies, and procedures to ensure they are up to date and that programs follow Federal, state, and local safety regulations.
7. Develops strong partnerships with Program Managers, unit supervisors, and frontline staff, and assists them in developing site/program-specific safety and security plans that meet their evolving needs.
8. With Director of Safety and other Senior Agency Leaders, forms and supports meaningful relationships with community partners including City and County law enforcement agencies and safety teams of neighboring businesses and organizations.
9. Acts as primary point of contact for law enforcement or emergency responders coming on site.
10. Processes requests from law enforcement or other outside agencies for camera footage; coordinates all requests according to Catholic Charities standard policies.
11. Acts on behalf of or represents the Agency’s Director of Safety, Security, and Emergency Preparedness in the Director’s absence.

Other duties as assigned.

QUALIFICATIONS/TECHNICAL EXPERTISE

• High school diploma or equivalent required. Technical or advanced degree in related field preferred.
• Three years customer service and security experience required.
• Two years shelter/outreach experience preferred.
• Two years access control and camera system experience required. Understanding of database management preferred.
• Experience with scheduling and supervising staff preferred.
• CPI de-escalation and self-defense training preferred.
• Valid driver’s license and a safe driving record that is acceptable to the insurance company required.
• Basic computer skills required.
• Ability to work irregular hours on short notice, including night and holiday shift coverage.
• Required to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness.

PHYSICAL REQUIREMENTS

CPR

No

Driving

Yes

Operating specialized machinery (additional assessment may be required)

No

Walking or standing > 2 hours/shift

No

Lifting up to 25lbs without assistance

No

Lifting up to 50lbs without assistance

No

Physically restraining clients

Yes

Catholic Charities is an equal opportunity employer.

Job Description Updated: 01/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.

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