Job Description
ServiceNow Developer
The ServiceNow Developer is responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform following vendor best practices. Duties and Responsibilities:
- Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, the script includes, catalog items, portal widgets, UI pages, event, and alert rules.
- Perform code review of peer development changes to ensure compliance with our great clients ServiceNow Development standards and vendor's best practices.
- Lead upgrade/patch skip remediation ensuring compliance with the our great client ServiceNow Development standards and vendor's best practices.
- Works with the Business / Product Team and development team to provide an estimated level of effort.
- Take ownership of high-level/complex business requirements and work them to completion.
- Understand business user stories/requirements to provide the technical design and solution for product enhancements / new features.
- Deliver product enhancements, new features, and defect fixes on time and error-free
- Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.
- Provide updated documentation of all product work including but not limited to, design documentation, technical operations/support documentation, and release notes.
- Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
- Ensure all work adheres to the processes, policies, and best practices for development and the platform for ServiceNow.
- Comprehensive understanding of ServiceNow Discovery and Configuration Management Database (CMDB) best practices.
- Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
- Assist team members with support issues.
- Participate in daily standups to report status, delays, and risks to scrum master/team leads / management.
- Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
- Ensure the system maintains compliance with policies and procedures.
- Mentor other team members as needed and provide technical guidance to the process and management teams.
- Practice safety-conscious behaviors in all processes and procedures.
- Other duties as assigned.
Minimum Qualifications:
- High school diploma or GED equivalent and relevant experience:
- 3+ years of experience in ServiceNow Platform development
- 2+ years of experience in ITSM development
- 3+ years of experience in Agile development practices
- ServiceNow CSA Certification (preferred)
- ServiceNow CAD Certification (preferred)
- Active TS/SCI Clearance
Knowledge, Skills and Abilities:
- Ability to obtain CI Poly
- Ability to script complex scenarios during interactive sessions
- Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations
- Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
- Ability to work independently to achieve exceptional results
- Demonstrated ability to deliver quality work on time and translate planning into action
- Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery
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