Job Description

We are seeking a dynamic and customer-focused Full-Time Sales Associate to join our client's team at their boutique store located inside John Wayne Airport in Santa Ana, CA. The ideal candidate will have experience in retail sales, a passion for providing excellent customer service, and familiarity with retail software such as Excel, iVend, and SAP. Experience with customs procedures is a plus.

Key Responsibilities:

• Welcome customers to the store and provide exceptional sales service, ensuring high levels of customer satisfaction.
  
• Assess customers’ needs, provide information on product features, and offer product demonstrations and recommendations.
  
• Process POS (point-of-sale) transactions accurately, including handling returns.
  
• Maintain the cleanliness and organization of the store, including stocking shelves, arranging displays, and ensuring merchandise is presented in a neat and visually appealing manner.
  
• Collaborate with team members to achieve sales targets and store goals.
  
• Actively seek out customers in the store, cross-sell products, and upsell to drive sales.
  
• Build productive trust relationships with customers and handle inquiries and complaints efficiently.
  
• Participate in inventory management, including receiving and checking merchandise deliveries, and ensuring the accuracy of inventory/stock.
  
• Work with the Buying team for stock replenishment and the Marketing team for promotions.
  
• Ensure compliance with company policies, inventory control procedures, and airport regulations, including assisting with customs procedures as required.
  

Qualifications:

• Previous experience in retail sales or customer service at least 2 years.
  
• Strong customer service skills with a focus on personalized service
  
• Proficiency in Microsoft Excel; (experience with iVend and SAP is a plus).
  
• Experience with customs procedures is a plus.
  
• Strong communication and interpersonal skills.
  
• Ability to work in a dynamic environment.
  
• Attention to detail and excellent organizational skills.
  
• A friendly and energetic personality with a customer service focus.
  
• High-End Retail Experience:   Minimum of 2 years of experience in a high-end retail environment, preferably within luxury goods, fashion, or similar industries.
  

Requirements:

• High school diploma or equivalent.
  
• Bilingual: English/Spanish.
  
• Ability to clear a background check.
  
• A positive attitude and a willingness to be at work on time each day of your schedule, with the ability to pick up additional shifts as needed.
  
• Hands-on experience with POS transactions.
  
• Familiarity with inventory procedures.
  
• Ability to perform under pressure and address complaints in a timely manner.
  
• Flexibility to work various shifts, including weekends and holidays.
  

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