Job Description

ServiceNow Developer

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Axle is seeking a ServiceNow Developer to join our Platform team at the National Institutes of Health (NIH) supporting the National Center for Advancing Translational Sciences (NCATS) located in Rockville, MD.

Benefits We Offer:

• 100% Medical, Dental & Vision Coverage for Employees
• Paid Time Off and Paid Holidays
• 401K match up to 5%
• Educational Benefits for Career Growth
• Employee Referral Bonus
• Flexible Spending Accounts:
  • Healthcare (FSA)
  • Parking Reimbursement Account (PRK)
  • Dependent Care Assistant Program (DCAP)
  • Transportation Reimbursement Account (TRN)

This role will be responsible for the configuration of our ServiceNow platform to ensure it meets the needs of our users. We support a broad range of clients, so the ideal candidate would be someone who can develop solutions that make navigation easy to use and provide procedures that seamlessly integrate with our entire IT infrastructure.

Responsibilities:

• Collaborate with the project manager to establish timelines, specifications, and budget,
• Determine problem areas within the current framework and recommend solutions,
• Develop processes with ServiceNow that improve user access and navigation,
• Implement and monitor changes to ensure a smooth transition,
• Conduct staff training on new procedures,
• Provide regular updates on project status to stakeholders,
• Troubleshoot issues and perform bug fixes for clients and end-users.
• Experience implementing systems using the Agile/Scrum methodology.

Administration Skills:

• Experience administering a ServiceNow instance including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions,
• Experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog,
• Work with the team to create systems documentation to support engineering efforts and established procedures,
• The developer contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Discovery & Service Mapping:

• Must have a minimum of 3 years ServiceNow Discovery and Service Mapping experience, preferably within a heavily containerized application environment using Docker and/or Kubernetes,
• Experience working with Application owners to understand the Application Topology and Relational requirements to fulfill Service Mapping requirements,
• Serve as a subject matter expert for the CMDB, Business Applications, Service Mapping, and Event Management Layer,
• Proactively identify ServiceNow technical deficiencies and recommend solutions,

PPM:

• Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management, Timecard Management, Agile,
• Proven progressive project management experience working independently as well as in a team with the ability to meet aggressive deadlines,

SAM:

• Supporting the implementation of a Software Asset Management (SAM) solution while collaborating and liaising with teams in multiple areas to affect the adoption of SAM lifecycle processes,
• Supporting strategies and external relationships for handling processes relating to software asset "end of life" and software licensing reconciliation,
• Collecting information for budgeting, software compliance and inventory, contract summaries, and cost comparisons,
• Coordinating inventory, reconciliation and/or inventory spot check programs to ensure data integrity and process quality.

Qualifications:

• Bachelor's degree in computer science, information technology, computer information systems, or a similar field,
• 5+ years of working with ServiceNow, including configuring an ITSM service catalog,
• ServiceNow Administrator Fundamentals certification is a plus,
• Excellent communication and organizational skills,
• Sound judgment, positive attitude, and creative outlook required.
• NIH experience preferred.

Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle's employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com

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