Job Description

Job Description

Are you ready to craft extraordinary living experiences for discerning clients?

SHAWOOD , the premier arm of Woodside Homes , seeks elite talent to join our distinguished team in Riverside, CA. As the pinnacle of architectural excellence and luxury homebuilding, SHAWOOD is where innovation meets design to create breathtaking homes.

As a SHAWOOD Homes Sales Concierge , you will play a critical role in supporting the SHAWOOD brand by providing exceptional customer service, managing the flow of clients, and ensuring a seamless transition from the initial engagement to the SHAWOOD Sales Ambassador. This position serves as the first point of contact for potential homebuyers, ensuring they feel welcomed, informed, and ready to explore the unique luxury of SHAWOOD homes.

This position begins on July 21st, with six weeks of paid training , allowing you to develop the foundational knowledge and skills necessary to support our Sales Ambassadors before the first models open in Folsom in March. This role is ideal for those who aspire to eventually grow into the SHAWOOD Sales Ambassador role, as it provides an immersive introduction to SHAWOOD’s values and sales approach.

Key Responsibilities:

Client Engagement & Initial Contact

• Welcome clients with professionalism and warmth, ensuring they feel immediately valued and at ease.
• Engage with clients to understand their needs and introduce them to the SHAWOOD brand story and value proposition.
• Manage initial consultations and ensure that all inquiries are addressed promptly and with precision.
• Prepare clients for their meetings with the Sales Ambassador, setting the stage for a seamless handoff and exceptional experience.

Office & Appointment Management

• Oversee the day-to-day operations of the sales office, ensuring that it is always organized, professional, and inviting.
• Schedule and manage client appointments, making sure the Sales Ambassador’s calendar is fully optimized and ready for client consultations.
• Handle client communications, including responding to phone calls, internet leads, and chat inquiries, ensuring a high level of service at all times.

Support for Sales Process

• Assist the Sales Ambassador in preparing for client presentations by gathering necessary materials, arranging showroom walkthroughs, and managing follow-up communications.
• Provide insights on client interactions to help the Sales Ambassador tailor their approach and deliver personalized homebuying experiences.
• Maintain a deep understanding of SHAWOOD homes and their design features to provide accurate information during client interactions.

Training & Development

• Participate in ongoing training programs designed to prepare you for eventual promotion to a Sales Ambassador role.
• Learn SHAWOOD’s consultative sales techniques, home design principles, and the technical aspects of our high-quality, precision-built homes.
• Engage in shadowing opportunities with the Sales Ambassador to gain firsthand experience in client consultations and sales strategies.

Skills & Competencies:

Customer Service Excellence:

• Passionate about providing an outstanding client experience from the moment they enter the sales office.
• A natural ability to make clients feel welcomed, valued, and excited about the SHAWOOD brand.

Communication & Organization:

• Strong verbal and written communication skills, with the ability to quickly build rapport with clients.
• Highly organized, able to manage multiple tasks, appointments, and communications with ease.

Sales Support & Growth Mindset:

• Eager to learn and grow within the organization, with a goal of becoming a SHAWOOD Sales Ambassador.
• Able to provide support for the sales process by managing client flow and office operations while developing your own consultative selling skills.

Team Collaboration:

• Work closely with the Sales Ambassador and other team members to ensure a seamless client experience and support the overall sales strategy.
• Proactively contribute to the team by anticipating needs and ensuring a smooth handoff from Concierge to Sales Ambassador.

Core Competencies:

• Passion for Customers: Dedicate yourself to ensuring every client interaction is positive and reflects SHAWOOD’s mission to create homes that inspire happiness.
• Excellence: Strive for excellence in your daily responsibilities and aim for continuous improvement through training and experience.
• Integrity & Trust: Represent SHAWOOD with professionalism and integrity, always acting in the best interest of the clients and the company.
• Teamwork & Collaboration: Support your colleagues and work together to ensure that the client experience is seamless and exceeds expectations.

Success Metrics:

• Ensure a smooth and welcoming client experience, from initial contact through to the Ambassador handoff.
• Demonstrate an ability to manage office operations effectively, contributing to the overall success of the sales team.
• Show growth and progress in the Sales Concierge role, actively preparing for a transition to Sales Ambassador.

This role is the ideal starting point for those passionate about the SHAWOOD brand, offering a pathway to growth as a Sales Ambassador while providing an exceptional service experience for clients exploring our high-end, precision-built homes.

Benefits:

The rewards for working here include more than a paycheck. They include competitive benefits and programs for total health, financial security, and life outside of work.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Wellness Program
• 401(k) & 401(k) Matching
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Paid Holidays
• Legal Service Plan
• Identity Theft Protection
• Pet Insurance

We recognize that few applicants may "check all the boxes," but each person has unique strengths they would bring to the table. We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here.

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law. Diversity is critical to the growth of our company, and we understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process. If you need assistance due to a disability, please get in touch with.

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