Job Title
Travel Desk Agent
Date
Wednesday, July 30, 2025
Entity
Unifi Aviation, LLC
State
Georgia
City
Atlanta
Base Pay Rate:
$ 20.80
Full/Part Time
Full Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, Overnight shift, P.M. shift
The Operations Travel Desk Agent is responsible for providing 24/7 support, managing hotel and ground transportation bookings for airline crew members. The agent receives booking requirements through approved methods and coordinates with vendors following standard operating procedures. They handle phone calls from crew members, pilots, and other personnel to address last-minute issues during layovers. Agents play an important role in ensuring crew members have safe, clean, and comfortable hotels and transportation across the globe.
Responsibilities Include:
* Booking accommodations and transportation for all ad hoc, charter, irregular operations (IROPs) and special operations crew needs.
* Collaborating cross-functionally with In-Flight Service (IFS) & Flight Operations (FOPs) stakeholders as directed by leadership to support all changes, ensuring approved hotel inventory availability, and securing stakeholder approval for non-contract hotel assignments.
* Efficiently using technology including Concur Travel GDS and our internal Hotel & Transportation System (HTS) to process transactions, accurately record reservation information and source suitable hotels in compliance with company SOPs.
* Utilizing the company virtual credit card payment solution process related to manifest variance and ad-hoc hotel and transportation procurement.
* Ensuring timely communication across OCC verticals, especially with the Crew Resource, Charter, and IFS & FOPs Duty Desks.
* Ensuring high levels of customer service by promptly and efficiently responding to all crew communication channels.
* Providing support in the planning and implementation of operational strategies and seeking continual operational improvements and efficiencies.
Qualifications:
* High School Diploma or GED required.
* Embraces diverse people, thinking and styles.
* Strong communication skills.
* Ability to work on site in Atlanta, GA and flexibility to work weekends, holidays and nights.
* Focus on maintaining a positive and professional work environment, adhering to Deltas Rules of the Road and attendance requirements.
* Consistently making safety and security, of self and others, a priority.
* Able to multi-task and manage time efficiently.
* Proficient in Microsoft Office 365.
What will give you a competitive edge (preferred qualifications):
* High School Diploma plus 2 years of relevant airline experience.
* Contact center experience.
* Hotel contract, crew scheduling and/or crew operations experience.
* Language skills including Spanish, French and/or Italian.
" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
...Solar Sales Representative We are seeking highly motivated professionals to join our team. Solar Sales Representatives are at the forefront of customer acquisition. In this position, you will participate in the sales process by generating leads and soliciting qualified...
...hiring an energetic Administrative Assistant for a Recruitment Agency in Australia (Home Based Part Time) to join our all-star team at... ...offer permanent recruitment to their clients (no labor-hire or temp). Their approach is agile, open-minded and thorough. Job Description...
...FTS Houston is seeking a Sr. Contracts Manager with significant experience with Canadian projects for a long term contract position in Houston. Position Summary: Seeking a Senior Contracts Manager / Supply Chain Consultant with expertise in managing large-scale...
...iChuze MembershipDiscounts on retail and smoothie purchases and through vendor partnersPersonal device stipendOn-site Kids Club*Instructor referral programPaid practice and educational timeCost-free CEC's and discounted certifications through our Club Connect Portal...
We believe our associates are our most valuable resource and focus their success. Company store on site where you can purchase products at a significant discount. Associate purchase programs that allow for discounts on other items. Micro markets in the break rooms with ...