Job Description

Obtain and organize detailed information and requirements from clients. Prepare detailed event manifests, outlines, work orders and instructions for events as required. Prepare appropriate drawings of event requirements as required. Coordinate equipment distribution (drapes, tables, chairs, staging, etc.) as required. Function as liaison between users of the Pennsylvania Convention Center and Staff. Monitor assigned events and interface with coordinators of events scheduled during the same period. Provide exceptional customer service, hospitality, and prompt attention to the clients’ needs. Provide timely and accurate information necessary to produce the event. Manage multiple events and phases of event production. Act as key contact with the customer for communication and logistical requirements. Serves as primary or secondary liaison between clients and facility departments. Supports the departments secondary event manager program. Monitors in-house events, maintaining close contract with clients and facility staff to ensure successful. Collaborate with the Philadelphia Convention & Visitors Bureau (PCVB), contractors, and internal partners. Manage event related decisions based on PCC/ASM Global policies and procedures. Maintain awareness and knowledge of surroundings to prevent accidents, especially while on the exhibit hall floor. Oversee equipment rentals of PCC/ASM Global owned equipment to clients, including chairs, tables, risers. When servicing a group in house be accessible through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency impacting the assigned events. Follow-up on all client requests, concerns, and challenges. Attends appropriate planning, tie down, preconvention meetings, organization and other event and facility meetings in support of facility operations. Maintains the proper image and generates positive public relations with patrons and staff. Works extended/irregular hours including nights, weekends and holidays as needed. Promotes and fulfills ASM Global goals and brand promise. Participates in safety programs to achieve safety goals. Assists the department and organization with various projects and special assignments as needed. Assists the events team with but not limited to covering primary, secondary shifts, and exhibitors and administrative duties related to events. Work irregular schedule as required overseeing assigned events. Answer, screen, and direct all telephone calls. Create Pre Con Agenda and Name Plates. Create and maintain Pre-planning Agenda. Upload website authorization information on Calendar of Events. Type correspondence for Event Services personnel. Operate office equipment, two-way radio as required. Distribute internal correspondence. Implement office and personnel policies as required. Maintain an irregular work schedule when circumstances dictate. Performs other assigned duties as required, functions and special projects as assigned by the Director of Event Management & Business Analysis.

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