Job Description

Job Description

Discover a private enclave of Mid-century bungalows on four lush acres just off Malibu’s iconic Point Dume. A property that once served as historic hideaways for wayfaring writers, musicians, and artists, Hotel June Malibu — originally the Malibu Riviera Hotel — has been a historic fixture off the Pacific Coast Highway since 1949. Today, its 13 airy, reimagined private Mid-century inspired bungalows offer private patios and garden views, each featuring original work by local artists and photographers. The property is also home to an indoor-outdoor cafe and bar serving casual takeaway Cal-Mex fare, and one of Malibu’s only hotel pools.

Position Overview

At Hotel June Malibu, the House Manager is a hands-on operational leader who brings together warm California hospitality with Proper’s elevated service philosophy. This position is ideal for someone who thrives in a dynamic boutique environment, is passionate about hospitality, and can inspire and manage a small but powerful team across departments.

Reporting to the General Manager, the House Manager is responsible for day-to-day oversight of the entire property, ensuring smooth operations, team cohesion, personalized guest service, and consistent delivery of brand standards — all while embodying the laid-back luxury that defines Hotel June Malibu.

Core Responsibilities

• Fluent in English with excellent verbal and written communication
• Highly organized and proactive with strong leadership skills
• Proficient with hotel systems (PMS, POS, labor scheduling, reporting)
• Ability to manage multiple priorities with attention to detail
• Flexible to work nights, weekends, and holidays as needed
• Comfortable leading a close-knit team with empathy and accountability
• Passionate about sustainability, design, and thoughtful hospitality

Physical Requirements

• Ability to stand/walk for extended periods and perform physical movements across property grounds
• Capable of lifting up to 50 lbs
• Comfortable with outdoor exposure and movement across uneven terrain (as Malibu is a coastal, nature-adjacent location)

Key Responsibilities

Property Operations

• Oversee and participate in the day-to-day operations of the hotel, including Front Office, Housekeeping, Maintenance, and F&B coordination
• Maintain service excellence in a small-format luxury environment, ensuring seamless guest experiences
• Act as Manager-on-Duty and respond to operational needs and guest situations promptly
• Enforce compliance with SOPs, safety regulations, fire codes, and brand standards

Team Leadership & Development

• Lead and inspire a multi-talented, cross-functional team
• Conduct regular staff meetings, 1:1s, and coaching sessions
• Handle recruitment, onboarding, scheduling, and performance reviews
• Uphold a team culture aligned with Proper values, emphasizing care, accountability, and growth

Guest Experience & Community Relations

• Be visible and accessible to guests — from morning greetings to late check-ins
• Manage service recovery with empathy, urgency, and resolution focus
• Stay attuned to the Malibu community and recommend thoughtful local experiences
• Integrate seasonal activations, wellness events, or lifestyle programming in partnership with brand/marketing

Financial, Admin & Vendor Oversight

• Assist GM in budget oversight, cost control, and vendor management
• Monitor daily reporting and revenue performance; recommend improvements
• Review invoices and timesheets for accuracy and process efficiency
• Ensure supply ordering and inventory management is streamlined and cost-conscious

Strategic Planning & Brand Partnership

• Liaise with central teams (Revenue, Sales, Marketing, HR) to align on business goals
• Support the GM in executing brand initiatives, lifestyle programming, or media visits
• Drive continuous improvement by suggesting enhancements to SOPs or offerings
• Champion sustainability efforts and maintain a visually polished, environmentally conscious property

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

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